Privacy Policy

Privacy Policy

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Mackay Smart Property Services

At Mackay Smart Property Services (ABN: 48 729 631 620), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website or contact us directly.

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1. What Personal Information We Collect

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We may collect the following personal information when you complete a contact form or engage with us directly:

• First name

• Business name (if applicable)

• Email address

• Phone number

• Details you provide in your enquiry or message

We do not collect sensitive information (e.g. health, religious beliefs, or biometric data).

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2. How We Collect Personal Information

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We collect personal information through:

• Our online contact form

• Direct emails or phone calls

• Social media messages or comments

• In-person conversations (where relevant to a service enquiry)

We collect only the information that is reasonably necessary for our business functions and activities.

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3. Why We Collect Your Personal Information

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We collect and use your personal information to:

• Respond to your enquiries or service requests

• Provide accurate quotes or information

• Maintain internal business records and customer service history

• Follow up regarding services you’ve requested

• Improve our website and service offerings

We do not use your personal information for unsolicited marketing or advertising, and we will never sell or rent your information to third parties.

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4. Disclosure of Personal Information

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We may disclose your information only when:

• It is required by law or legal process

• It is necessary to prevent a serious threat to health or safety

• You give us consent to do so

• It is required for IT service providers (e.g., email or website hosting) who assist in our business operations — and only on a strictly confidential basis

Your data will never be disclosed to overseas recipients without your explicit consent.

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5. Website Analytics and Cookies

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We may use website analytics tools or cookies to monitor user interactions (e.g. pages viewed, device type, time spent on site). These tools help us improve our website experience but do not collect identifiable personal information.

You can disable cookies in your browser settings if preferred.

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6. Security of Your Personal Information

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We take reasonable steps to protect your personal information from:

• Misuse, interference, or loss

• Unauthorised access, modification, or disclosure

Information collected through our website is stored securely, and only authorised personnel have access.

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7. Access to and Correction of Your Information

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You may request access to your personal information or request corrections if you believe it is inaccurate or outdated. We will respond to your request within a reasonable timeframe (usually within 30 days) in accordance with the Privacy Act.

To make a request, please contact us using the details below.

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8. How to Make a Privacy Complaint

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If you believe we have breached your privacy rights, you can contact us to raise your concerns. We take privacy complaints seriously and aim to resolve any issues promptly.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au

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9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact:

Mackay Smart Property Services
📞 0429 223 939
✉️ smartpropertyservices1@outlook.com